Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 1 2 2 656 2 3 14 1,839
Total Working Papers 1 2 2 656 2 3 14 1,839

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1 1 7 311 1 3 27 1,317
A Multistage Model of Customers' Assessments of Service Quality and Value 0 2 7 119 2 8 36 2,596
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 0 3 49 0 1 13 258
An Empirical Analysis of Determinants of Retailer Pricing Strategy 1 5 9 57 2 9 28 255
Designing satisfying service encounters: website versus store touchpoints 0 0 1 4 1 3 7 32
First steps to creating high impact theory in marketing 0 0 0 3 0 0 1 16
How customer experience management reconciles strategy differences between East and West 0 0 0 0 0 0 1 7
Interactive Services: A Framework, Synthesis and Research Directions 0 0 1 29 0 0 8 143
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 1 2 2 1 4 9 12
Opportunities for Innovation in the Delivery of Interactive Retail Services 1 1 2 12 2 3 7 61
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 2 22 0 0 5 84
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 0 0 1 43
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 0 1 3 144 0 3 11 372
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 0 0 0 50
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 0 11 0 0 1 75
The Relationship Between Market Characteristics and Promotional Price Elasticities 0 1 8 57 0 3 20 200
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 0 0 25
Total Journal Articles 3 12 45 839 9 37 175 5,546

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 1 1 4 12
Recent Trends and Emerging Practices in Retailer Pricing 0 2 2 2 0 3 11 36
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 0 1 10 67 0 3 36 270
Total Chapters 0 3 12 69 1 7 51 318

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Statistics updated 2025-04-04