Access Statistics for Osman M. Karatepe

Author contact details at EconPapers.

Journal Article	File Downloads				Abstract Views
Journal Article	Last month	3 months	12 months	Total	Last month	3 months	12 months	Total
An empirical investigation of psychological capital among flight attendants	0	1	2	18	0	2	5	132
An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior	1	1	5	43	2	3	20	191
Does gender moderate the effects of role stress in frontline service jobs?	0	0	1	43	0	0	1	176
Gender-choice behavior linkages: an investigation in the hospitality industry	0	0	0	1	0	0	0	22
Measuring service quality of travel agents: evidence from Northern Cyprus	0	0	1	13	0	0	1	71
Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender	1	3	9	55	3	10	45	278
The effect of management commitment to service quality on job embeddedness and performance outcomes	0	0	1	26	1	1	2	140
The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry	0	1	1	21	2	3	8	98
The effects of selected antecedents on the service recovery performance of frontline employees	0	0	1	11	0	0	3	41
The effects of two directions of conflict and facilitation on frontline employees’ job outcomes	0	0	0	1	0	0	0	30
The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion	0	0	0	4	0	0	2	37
Total Journal Articles	2	6	21	236	8	19	87	1,216

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Statistics updated 2025-03-03