Access Statistics for Cecilia Aspuria Mercado
Author contact details at EconPapers.
| Journal Article | File Downloads | Abstract Views | ||||||
|---|---|---|---|---|---|---|---|---|
| Last month | 3 months | 12 months | Total | Last month | 3 months | 12 months | Total | |
| Assessing the Value of Process Improvement by Means of Service Imperfections and Value-Leaks: The Case of a Large Scale Municipality Contact Center | 0 | 1 | 1 | 3 | 0 | 2 | 4 | 16 |
| Total Journal Articles | 0 | 1 | 1 | 3 | 0 | 2 | 4 | 16 |
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