Access Statistics for Cecilia Aspuria Mercado

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Assessing the Value of Process Improvement by Means of Service Imperfections and Value-Leaks: The Case of a Large Scale Municipality Contact Center 0 0 1 2 0 2 3 14
Total Journal Articles 0 0 1 2 0 2 3 14


Statistics updated 2025-05-12