Access Statistics for Dr. Jos van Iwaarden
Author contact details at EconPapers.
| Working Paper | File Downloads | Abstract Views | ||||||
|---|---|---|---|---|---|---|---|---|
| Last month | 3 months | 12 months | Total | Last month | 3 months | 12 months | Total | |
| A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites | 1 | 4 | 30 | 1,513 | 15 | 37 | 153 | 5,964 |
| A transparent role of information systems within business processes: A case study | 10 | 24 | 123 | 532 | 83 | 178 | 730 | 2,723 |
| Mystery shopping: A tool to develop insight into customer service provision | 2 | 2 | 25 | 182 | 10 | 19 | 114 | 569 |
| Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience | 1 | 3 | 10 | 77 | 6 | 13 | 53 | 326 |
| The E-Business Research Network: summary of the results of the Dutch pilot survey | 2 | 2 | 10 | 119 | 10 | 15 | 48 | 528 |
| Total Working Papers | 16 | 35 | 198 | 2,423 | 124 | 262 | 1,098 | 10,110 |
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