Access Statistics for Ton van der Wiele

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites 0 0 0 1,569 0 2 15 6,264
A transparent role of information systems within business processes: A case study 0 0 0 638 0 3 8 3,539
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance 0 0 0 766 1 5 16 1,860
Employee Perception on Commitment Oriented Work Systems 0 0 2 632 1 7 19 2,681
Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave 0 0 1 1,185 0 3 10 3,581
High Performance Work Systems 0 1 2 978 2 7 15 3,467
ISO 9000 Series Certification Over Time: what have we learnt? 0 0 0 337 0 3 7 1,011
Mystery Shopping: In-depth measurement of customer satisfaction 0 0 0 546 1 6 16 1,401
Mystery shopping: A tool to develop insight into customer service provision 0 1 2 302 1 6 19 1,049
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience 0 0 0 110 0 0 6 512
The E-Business Research Network: summary of the results of the Dutch pilot survey 0 0 0 133 1 4 9 647
The Importance Of Customer Satisfaction In Organisational Transformation 0 0 0 583 1 3 6 4,868
Total Working Papers 0 2 7 7,779 8 49 146 30,880

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Typology of Approaches to ISO Certification and TQM 1 1 1 8 2 6 11 50
A comparison of five modern improvement approaches 0 0 1 8 1 2 8 27
Fad, fashion and fit: An examination of quality circles, business process re-engineering and statistical process control 0 0 1 64 2 4 7 284
Total Journal Articles 1 1 3 80 5 12 26 361

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Statistics updated 2026-06-04