Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 2 654 1 3 8 1,826
Total Working Papers 0 0 2 654 1 3 8 1,826


Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1 5 10 305 7 16 40 1,297
A Multistage Model of Customers' Assessments of Service Quality and Value 0 1 11 112 3 11 42 2,563
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 1 1 2 47 2 4 16 247
An Empirical Analysis of Determinants of Retailer Pricing Strategy 0 3 5 48 2 5 16 229
Designing satisfying service encounters: website versus store touchpoints 0 0 1 3 0 4 9 25
First steps to creating high impact theory in marketing 0 0 1 3 0 0 1 15
How customer experience management reconciles strategy differences between East and West 0 0 0 0 0 0 2 6
Interactive Services: A Framework, Synthesis and Research Directions 0 1 2 28 0 2 14 135
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 0 0 0 2 3 4 5
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 2 10 1 1 6 55
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 0 20 0 0 2 79
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 0 0 0 42
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 1 1 1 142 1 1 3 362
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 0 0 1 50
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 0 11 1 1 1 75
The Relationship Between Market Characteristics and Promotional Price Elasticities 1 6 13 50 2 8 18 182
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 0 0 25
Total Journal Articles 4 18 48 798 21 56 175 5,392


Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 0 1 1 8
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 2 3 8 27
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 2 2 9 59 8 12 25 242
Total Chapters 2 2 9 59 10 16 34 277


Statistics updated 2024-05-04