Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 2 656 0 2 6 1,842
Total Working Papers 0 0 2 656 0 2 6 1,842

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 3 4 13 323 7 15 33 1,347
A Multistage Model of Customers' Assessments of Service Quality and Value 1 2 6 123 7 16 35 2,623
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 1 3 52 2 9 18 275
An Empirical Analysis of Determinants of Retailer Pricing Strategy 0 1 6 58 5 9 25 271
Designing satisfying service encounters: website versus store touchpoints 0 0 6 10 2 4 19 48
First steps to creating high impact theory in marketing 0 0 0 3 1 2 2 18
How customer experience management reconciles strategy differences between East and West 0 0 0 0 0 3 4 11
Interactive Services: A Framework, Synthesis and Research Directions 0 1 1 30 2 5 6 149
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 0 1 2 0 2 12 20
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 1 12 2 9 15 73
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 0 22 2 2 4 88
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 0 2 2 45
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 0 0 5 148 5 6 18 387
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 0 1 2 52
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 1 12 2 4 5 80
The Relationship Between Market Characteristics and Promotional Price Elasticities 1 1 6 62 2 6 16 213
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 2 3 3 28
Total Journal Articles 5 10 49 876 41 98 219 5,728

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 1 1 3 14
Recent Trends and Emerging Practices in Retailer Pricing 0 0 2 2 2 3 7 40
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 0 2 5 71 1 4 13 280
Total Chapters 0 2 7 73 4 8 23 334

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Statistics updated 2026-01-08