Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 0 656 0 4 19 1,859
Total Working Papers 0 0 0 656 0 4 19 1,859

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 3 7 19 336 7 16 71 1,398
A Multistage Model of Customers' Assessments of Service Quality and Value 3 3 6 126 3 6 42 2,646
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 1 4 53 1 4 29 290
An Empirical Analysis of Determinants of Retailer Pricing Strategy 0 3 5 62 2 9 35 295
Designing satisfying service encounters: website versus store touchpoints 0 0 4 13 2 8 23 65
First steps to creating high impact theory in marketing 0 1 1 4 1 3 10 26
How customer experience management reconciles strategy differences between East and West 0 0 1 1 1 1 11 19
Interactive Services: A Framework, Synthesis and Research Directions 0 0 1 30 0 3 19 163
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 0 2 4 1 1 19 34
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 0 12 1 2 18 82
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 1 23 0 0 10 94
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 0 0 8 51
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 1 3 7 153 4 20 52 429
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 0 0 11 61
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 1 12 1 5 23 98
The Relationship Between Market Characteristics and Promotional Price Elasticities 0 2 5 65 1 3 19 224
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 1 1 5 30
Total Journal Articles 7 20 57 913 26 82 405 6,005

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 2 0 2 11 48
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 0 1 9 21
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 1 2 5 74 4 8 27 302
Total Chapters 1 2 5 76 4 11 47 371

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Statistics updated 2026-08-07