Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 1 656 1 7 12 1,849
Total Working Papers 0 0 1 656 1 7 12 1,849

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1 4 14 324 5 18 42 1,358
A Multistage Model of Customers' Assessments of Service Quality and Value 0 1 4 123 2 19 41 2,635
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 0 3 52 3 8 23 281
An Empirical Analysis of Determinants of Retailer Pricing Strategy 0 1 3 59 6 17 30 283
Designing satisfying service encounters: website versus store touchpoints 0 2 8 12 0 10 25 56
First steps to creating high impact theory in marketing 0 0 0 3 1 6 7 23
How customer experience management reconciles strategy differences between East and West 0 0 0 0 1 3 7 14
Interactive Services: A Framework, Synthesis and Research Directions 0 0 1 30 3 8 12 155
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 0 0 2 1 8 17 28
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 1 12 1 7 19 78
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 0 22 1 5 7 91
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 1 4 6 49
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 0 0 4 148 2 15 25 397
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 1 5 7 57
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 1 12 1 8 11 86
The Relationship Between Market Characteristics and Promotional Price Elasticities 0 1 5 62 1 8 19 219
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 2 3 28
Total Journal Articles 1 9 44 880 30 151 301 5,838

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 2 5 7 18
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 2 0 3 5 41
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 0 0 4 71 5 9 18 288
Total Chapters 0 0 4 73 7 17 30 347

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Statistics updated 2026-03-04