Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 2 656 0 2 7 1,842
Total Working Papers 0 0 2 656 0 2 7 1,842

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1 2 10 320 4 10 28 1,340
A Multistage Model of Customers' Assessments of Service Quality and Value 1 2 5 122 5 11 30 2,616
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 1 3 4 52 5 9 18 273
An Empirical Analysis of Determinants of Retailer Pricing Strategy 1 1 7 58 4 4 23 266
Designing satisfying service encounters: website versus store touchpoints 0 1 6 10 0 3 18 46
First steps to creating high impact theory in marketing 0 0 0 3 0 1 1 17
How customer experience management reconciles strategy differences between East and West 0 0 0 0 2 3 4 11
Interactive Services: A Framework, Synthesis and Research Directions 0 1 1 30 1 3 5 147
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 0 1 2 0 5 12 20
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 2 12 4 7 14 71
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 0 22 0 0 2 86
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 2 2 2 45
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 0 2 5 148 0 4 13 382
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 1 1 2 52
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 1 1 12 0 3 3 78
The Relationship Between Market Characteristics and Promotional Price Elasticities 0 0 5 61 2 4 15 211
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 1 1 1 26
Total Journal Articles 4 13 47 871 31 71 191 5,687

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 2 2 0 1 5 38
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 0 0 2 13
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 1 2 5 71 1 4 13 279
Total Chapters 1 2 7 73 1 5 20 330

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Statistics updated 2025-12-06