Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 0 656 2 6 20 1,859
Total Working Papers 0 0 0 656 2 6 20 1,859

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 3 5 17 333 6 20 65 1,391
A Multistage Model of Customers' Assessments of Service Quality and Value 0 0 3 123 2 6 41 2,643
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 1 1 4 53 1 6 28 289
An Empirical Analysis of Determinants of Retailer Pricing Strategy 3 3 5 62 4 8 35 293
Designing satisfying service encounters: website versus store touchpoints 0 0 5 13 3 6 22 63
First steps to creating high impact theory in marketing 0 1 1 4 0 2 9 25
How customer experience management reconciles strategy differences between East and West 0 1 1 1 0 4 10 18
Interactive Services: A Framework, Synthesis and Research Directions 0 0 1 30 1 7 19 163
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 2 2 4 0 4 18 33
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 0 12 0 2 18 81
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 1 1 23 0 3 10 94
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 0 2 8 51
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 1 4 7 152 11 26 49 425
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 0 3 11 61
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 1 12 0 9 22 97
The Relationship Between Market Characteristics and Promotional Price Elasticities 2 3 6 65 2 4 19 223
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 0 4 29
Total Journal Articles 10 21 54 906 30 112 388 5,979

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 2 0 5 12 48
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 1 3 9 21
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 1 2 5 73 1 9 26 298
Total Chapters 1 2 5 75 2 17 47 367

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Statistics updated 2026-07-10