Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 1 654 2 2 13 1,832
Total Working Papers 0 0 1 654 2 2 13 1,832

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1 1 10 307 3 4 39 1,305
A Multistage Model of Customers' Assessments of Service Quality and Value 0 1 9 114 0 7 38 2,575
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 1 2 48 1 5 15 253
An Empirical Analysis of Determinants of Retailer Pricing Strategy 0 0 3 48 0 2 15 234
Designing satisfying service encounters: website versus store touchpoints 0 0 1 3 0 1 7 26
First steps to creating high impact theory in marketing 0 0 1 3 0 0 1 15
How customer experience management reconciles strategy differences between East and West 0 0 0 0 1 1 2 7
Interactive Services: A Framework, Synthesis and Research Directions 0 0 1 28 0 3 10 138
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 1 1 1 1 2 3 7 8
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 2 10 0 1 7 56
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 0 20 0 0 2 79
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 0 1 1 43
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 0 0 2 143 1 1 4 365
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 0 0 1 50
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 0 11 0 0 1 75
The Relationship Between Market Characteristics and Promotional Price Elasticities 1 4 16 55 2 7 24 191
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 0 0 25
Total Journal Articles 3 8 48 810 10 36 174 5,445

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 0 2 10 31
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 1 3 4 11
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 1 1 10 65 3 5 30 255
Total Chapters 1 1 10 65 4 10 44 297

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Statistics updated 2024-09-04