Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 2 656 0 1 8 1,840
Total Working Papers 0 0 2 656 0 1 8 1,840

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1 5 11 318 3 9 25 1,330
A Multistage Model of Customers' Assessments of Service Quality and Value 0 0 6 120 1 4 30 2,605
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 0 1 49 3 5 11 264
An Empirical Analysis of Determinants of Retailer Pricing Strategy 0 0 9 57 2 4 28 262
Designing satisfying service encounters: website versus store touchpoints 0 2 6 9 1 5 17 43
First steps to creating high impact theory in marketing 0 0 0 3 0 0 1 16
How customer experience management reconciles strategy differences between East and West 0 0 0 0 0 0 1 8
Interactive Services: A Framework, Synthesis and Research Directions 0 0 1 29 0 0 6 144
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 0 1 2 0 3 7 15
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 2 12 0 3 8 64
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 2 22 2 2 7 86
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 0 0 0 43
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 0 1 3 146 1 3 13 378
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 1 1 1 51
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 0 11 0 0 0 75
The Relationship Between Market Characteristics and Promotional Price Elasticities 1 2 6 61 2 3 16 207
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 0 0 25
Total Journal Articles 2 10 48 858 16 42 171 5,616

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 2 2 0 1 6 37
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 1 1 2 13
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 0 1 4 69 0 3 20 275
Total Chapters 0 1 6 71 1 5 28 325

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Statistics updated 2025-09-05