Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 1 1 1 653 1 3 4 1,819
Total Working Papers 1 1 1 653 1 3 4 1,819

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1 3 9 296 2 6 28 1,259
A Multistage Model of Customers' Assessments of Service Quality and Value 0 3 9 101 3 14 38 2,524
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 0 3 45 2 3 29 233
An Empirical Analysis of Determinants of Retailer Pricing Strategy 1 2 4 44 5 8 23 218
Designing satisfying service encounters: website versus store touchpoints 0 0 1 2 0 2 9 16
First steps to creating high impact theory in marketing 0 0 1 2 0 0 3 14
How customer experience management reconciles strategy differences between East and West 0 0 0 0 1 1 2 5
Interactive Services: A Framework, Synthesis and Research Directions 1 1 2 27 3 4 14 124
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 0 0 0 0 0 1 1
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 1 8 0 0 5 49
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 0 20 0 0 0 77
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 0 0 0 42
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 0 1 1 141 1 4 10 360
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 0 0 1 49
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 0 11 0 1 3 74
The Relationship Between Market Characteristics and Promotional Price Elasticities 0 0 0 37 0 0 3 164
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 0 1 25
Total Journal Articles 3 10 31 753 17 43 170 5,234

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 0 1 3 7
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 2 4 12 21
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 1 1 3 51 1 3 31 218
Total Chapters 1 1 3 51 3 8 46 246

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Statistics updated 2023-06-05