Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 1 656 6 6 11 1,848
Total Working Papers 0 0 1 656 6 6 11 1,848

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 0 4 13 323 6 17 38 1,353
A Multistage Model of Customers' Assessments of Service Quality and Value 0 2 5 123 10 22 41 2,633
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 1 3 52 3 10 21 278
An Empirical Analysis of Determinants of Retailer Pricing Strategy 1 2 5 59 6 15 28 277
Designing satisfying service encounters: website versus store touchpoints 2 2 8 12 8 10 26 56
First steps to creating high impact theory in marketing 0 0 0 3 4 5 6 22
How customer experience management reconciles strategy differences between East and West 0 0 0 0 2 4 6 13
Interactive Services: A Framework, Synthesis and Research Directions 0 0 1 30 3 6 9 152
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 0 0 2 7 7 17 27
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 1 12 4 10 18 77
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 0 22 2 4 6 90
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 3 5 5 48
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 0 0 5 148 8 13 25 395
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 4 5 6 56
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 1 12 5 7 10 85
The Relationship Between Market Characteristics and Promotional Price Elasticities 0 1 5 62 5 9 20 218
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 3 3 28
Total Journal Articles 3 12 47 879 80 152 285 5,808

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 1 2 1 3 6 41
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 2 3 5 16
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 0 1 5 71 3 5 15 283
Total Chapters 0 1 6 73 6 11 26 340

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Statistics updated 2026-02-12