Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 0 656 2 7 16 1,855
Total Working Papers 0 0 0 656 2 7 16 1,855

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1 6 17 329 11 29 64 1,382
A Multistage Model of Customers' Assessments of Service Quality and Value 0 0 4 123 3 7 42 2,640
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 0 3 52 3 8 28 286
An Empirical Analysis of Determinants of Retailer Pricing Strategy 0 0 2 59 1 9 29 286
Designing satisfying service encounters: website versus store touchpoints 0 1 8 13 0 1 22 57
First steps to creating high impact theory in marketing 0 0 0 3 0 1 7 23
How customer experience management reconciles strategy differences between East and West 1 1 1 1 4 5 10 18
Interactive Services: A Framework, Synthesis and Research Directions 0 0 1 30 4 8 17 160
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 2 2 2 4 4 6 21 33
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 0 12 1 3 19 80
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 1 1 1 23 3 4 10 94
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 2 3 8 51
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 2 2 6 150 10 14 36 409
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 3 5 11 61
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 1 12 5 8 18 93
The Relationship Between Market Characteristics and Promotional Price Elasticities 1 1 6 63 2 3 20 221
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 1 4 29
Total Journal Articles 8 14 52 893 56 115 366 5,923

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 2 3 5 10 46
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 2 4 8 20
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 1 1 5 72 5 11 23 294
Total Chapters 1 1 5 74 10 20 41 360

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Statistics updated 2026-05-06