Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 0 656 1 1 20 1,860
Total Working Papers 0 0 0 656 1 1 20 1,860

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1 5 19 338 6 18 77 1,409
A Multistage Model of Customers' Assessments of Service Quality and Value 0 3 5 126 0 5 41 2,648
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 0 2 53 1 2 25 291
An Empirical Analysis of Determinants of Retailer Pricing Strategy 0 0 5 62 1 5 36 298
Designing satisfying service encounters: website versus store touchpoints 1 1 4 14 1 5 24 68
First steps to creating high impact theory in marketing 0 0 1 4 1 3 12 28
How customer experience management reconciles strategy differences between East and West 0 0 1 1 0 1 11 19
Interactive Services: A Framework, Synthesis and Research Directions 0 0 1 30 0 0 19 163
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 0 2 4 4 6 21 39
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 0 12 0 1 18 82
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 1 23 1 1 9 95
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 0 0 8 51
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 1 2 6 154 10 84 128 509
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 1 1 11 62
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 0 12 1 3 24 100
The Relationship Between Market Characteristics and Promotional Price Elasticities 0 0 4 65 1 3 19 226
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 1 5 30
Total Journal Articles 3 11 51 917 28 139 488 6,118

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 0 0 8 21
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 2 0 0 11 48
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 1 2 6 75 3 11 33 309
Total Chapters 1 2 6 77 3 11 52 378

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Statistics updated 2026-10-11