Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 1 2 656 0 2 9 1,839
Total Working Papers 0 1 2 656 0 2 9 1,839

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1 3 7 313 3 5 20 1,321
A Multistage Model of Customers' Assessments of Service Quality and Value 1 1 7 120 3 7 33 2,601
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 0 2 49 1 1 11 259
An Empirical Analysis of Determinants of Retailer Pricing Strategy 0 1 9 57 1 5 26 258
Designing satisfying service encounters: website versus store touchpoints 2 3 4 7 3 7 13 38
First steps to creating high impact theory in marketing 0 0 0 3 0 0 1 16
How customer experience management reconciles strategy differences between East and West 0 0 0 0 0 1 2 8
Interactive Services: A Framework, Synthesis and Research Directions 0 0 1 29 1 1 9 144
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 0 2 2 0 1 7 12
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 1 2 12 0 2 6 61
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 2 22 0 0 5 84
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 0 0 1 43
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 1 1 2 145 2 3 11 375
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 0 0 0 50
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 0 11 0 0 0 75
The Relationship Between Market Characteristics and Promotional Price Elasticities 2 2 8 59 3 4 20 204
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 0 0 25
Total Journal Articles 7 12 46 848 17 37 165 5,574

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 0 1 4 12
Recent Trends and Emerging Practices in Retailer Pricing 0 0 2 2 0 0 7 36
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 1 1 4 68 1 2 22 272
Total Chapters 1 1 6 70 1 3 33 320

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Statistics updated 2025-06-06