Access Statistics for Ruth N. Bolton

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
The Theoretical Underpinnings of Customer Asset Management 0 0 2 656 0 0 9 1,839
Total Working Papers 0 0 2 656 0 0 9 1,839

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 3 5 10 316 5 9 24 1,326
A Multistage Model of Customers' Assessments of Service Quality and Value 0 1 6 120 1 6 29 2,602
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors 0 0 1 49 2 3 11 261
An Empirical Analysis of Determinants of Retailer Pricing Strategy 0 0 9 57 0 3 25 258
Designing satisfying service encounters: website versus store touchpoints 1 4 5 8 3 9 16 41
First steps to creating high impact theory in marketing 0 0 0 3 0 0 1 16
How customer experience management reconciles strategy differences between East and West 0 0 0 0 0 1 2 8
Interactive Services: A Framework, Synthesis and Research Directions 0 0 1 29 0 1 8 144
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters 0 0 2 2 3 3 10 15
Opportunities for Innovation in the Delivery of Interactive Retail Services 0 0 2 12 2 2 7 63
Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols 0 0 2 22 0 0 5 84
Sales response modeling: Gains in efficiency from system estimation 0 0 0 10 0 0 0 43
Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races 0 1 2 145 1 4 12 376
The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation 0 0 0 7 0 0 0 50
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers 0 0 0 11 0 0 0 75
The Relationship Between Market Characteristics and Promotional Price Elasticities 0 2 6 59 0 4 17 204
—The Implications of “Big M” Marketing for Modeling Service and Relationships 0 0 0 2 0 0 0 25
Total Journal Articles 4 13 46 852 17 45 167 5,591

Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Recent Trends and Emerging Practices in Retailer Pricing 0 0 2 2 0 0 5 36
Recent Trends and Emerging Practices in Retailer Pricing 0 0 0 0 0 0 3 12
SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES 0 1 4 68 0 2 22 272
Total Chapters 0 1 6 70 0 2 30 320

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Statistics updated 2025-07-04