Access Statistics for Catherine Njoki Chege
Author contact details at EconPapers.
| Journal Article | File Downloads | Abstract Views | ||||||
|---|---|---|---|---|---|---|---|---|
| Last month | 3 months | 12 months | Total | Last month | 3 months | 12 months | Total | |
| Examining the influence of service reliability on customer satisfaction in the insurance industry in Kenya | 0 | 0 | 1 | 11 | 0 | 1 | 13 | 55 |
| Influence of service assurance on customer satisfaction across Kenyan insurance companies: A multi-level data analysis approach | 1 | 1 | 3 | 4 | 1 | 3 | 15 | 21 |
| Relationship between empathy dimension and customer satisfaction in the insurance industry in Kenya | 0 | 0 | 0 | 8 | 1 | 1 | 15 | 65 |
| Total Journal Articles | 1 | 1 | 4 | 23 | 2 | 5 | 43 | 141 |
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