Access Statistics for Kristof Coussement

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques 2 4 14 873 4 10 38 2,351
Ensemble classification based on generalized additive models 0 0 0 21 1 4 17 196
Ensemble classification based on generalized additive models 0 0 1 119 0 3 16 577
Improved Marketing Decision Making in a Customer Churn Prediction Context Using Generalized Additive Models 0 0 4 162 1 3 20 443
Improved Marketing Decision Making in a Customer Churn Prediction Context Using Generalized Additive Models 0 0 1 44 0 0 5 234
Improving Customer Attrition Prediction by Integrating Emotions from Client/Company Interaction Emails and Evaluating Multiple Classifiers 0 1 13 227 0 4 35 664
Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors 0 1 14 1,076 1 6 31 3,685
Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction 0 2 8 1,183 1 4 17 2,953
Total Working Papers 2 8 55 3,705 8 34 179 11,103


Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A probability-mapping algorithm for calibrating the posterior probabilities: A direct marketing application 0 0 2 27 0 0 4 143
Customer churn prediction in the online gambling industry: The beneficial effect of ensemble learning 0 1 5 176 1 8 27 621
Data accuracy's impact on segmentation performance: Benchmarking RFM analysis, logistic regression, and decision trees 1 4 8 69 3 14 33 379
Ensemble classification based on generalized additive models 0 0 0 29 0 0 2 128
Total Journal Articles 1 5 15 301 4 22 66 1,271


Statistics updated 2023-01-04