Access Statistics for Kristof Coussement

Author contact details at EconPapers.

Working Paper	File Downloads				Abstract Views
Working Paper	Last month	3 months	12 months	Total	Last month	3 months	12 months	Total
Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques	1	2	7	912	8	17	38	2,473
Ensemble classification based on generalized additive models	0	0	0	122	0	2	5	616
Ensemble classification based on generalized additive models	1	1	1	23	2	2	4	203
Improved Marketing Decision Making in a Customer Churn Prediction Context Using Generalized Additive Models	0	0	0	46	2	2	5	245
Improved Marketing Decision Making in a Customer Churn Prediction Context Using Generalized Additive Models	0	1	3	173	4	8	16	478
Improving Customer Attrition Prediction by Integrating Emotions from Client/Company Interaction Emails and Evaluating Multiple Classifiers	0	0	2	244	8	17	33	756
Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors	1	1	4	1,086	4	10	26	3,749
Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction	0	0	4	1,192	1	4	16	3,009
Total Working Papers	3	5	21	3,798	29	62	143	11,529

Journal Article	File Downloads				Abstract Views
Journal Article	Last month	3 months	12 months	Total	Last month	3 months	12 months	Total
A probability-mapping algorithm for calibrating the posterior probabilities: A direct marketing application	0	0	0	29	2	3	6	158
Customer churn prediction in the online gambling industry: The beneficial effect of ensemble learning	0	1	3	197	0	4	18	695
Data accuracy's impact on segmentation performance: Benchmarking RFM analysis, logistic regression, and decision trees	1	3	3	78	1	6	16	430
Ensemble classification based on generalized additive models	0	0	1	34	1	3	6	140
Total Journal Articles	1	4	7	338	4	16	46	1,423

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Statistics updated 2026-01-09