Access Statistics for Ko C. de Ruyter

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction 0 0 1 74 0 0 3 269
Commitment in auditor-client relationships: antecedents and consequences 0 0 0 100 0 0 5 306
Cooperating for service excellence in multichannel service systems: An empirical assessment 0 1 1 36 0 1 1 136
Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation 0 0 1 13 0 1 20 107
E-tailers versus retailers: Which factors determine consumer preferences 0 0 4 129 0 0 8 371
Knowledge Stocks and Information Flows in New Product Development* 0 0 1 20 0 2 7 84
Merging service quality and service satisfaction. An empirical test of an integrative model 0 1 5 299 1 2 15 1,130
On the complex nature of patient evaluations of general practice service 0 0 0 8 0 1 1 54
Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings 0 0 0 119 0 0 1 319
Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study 0 0 0 320 1 2 6 1,025
Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting 0 0 0 13 0 0 1 78
The Marketing-Finance Interface: A Relational Exchange Perspective 0 0 0 103 0 0 2 308
The effect of humor in electronic service encounters 1 1 1 34 1 1 3 189
The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation 0 0 1 52 0 2 4 361
The role of corporate image and extension similarity in service brand extensions 0 0 0 60 0 0 1 198
The role of self- and group-efficacy in moderated group chat 0 0 0 36 0 0 0 127
The role of value in the delivery process of hospitality services 0 0 1 72 0 0 2 225
With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares 0 0 0 45 0 0 2 230
Total Journal Articles 1 3 16 1,533 3 12 82 5,517

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Statistics updated 2025-05-12