Access Statistics for Ko C. de Ruyter

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction 0 0 1 75 0 0 2 271
Commitment in auditor-client relationships: antecedents and consequences 0 0 0 100 1 4 4 310
Cooperating for service excellence in multichannel service systems: An empirical assessment 0 0 1 36 1 2 6 141
Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation 0 0 0 13 0 6 10 116
E-tailers versus retailers: Which factors determine consumer preferences 0 0 0 129 3 4 5 376
Knowledge Stocks and Information Flows in New Product Development* 0 0 0 20 2 7 10 92
Merging service quality and service satisfaction. An empirical test of an integrative model 0 0 3 301 4 7 18 1,146
On the complex nature of patient evaluations of general practice service 0 0 0 8 1 4 9 62
Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings 0 0 0 119 4 7 8 327
Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study 0 0 0 320 4 11 18 1,041
Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting 0 0 0 13 0 1 3 81
The Marketing-Finance Interface: A Relational Exchange Perspective 0 1 2 105 2 5 8 316
The effect of humor in electronic service encounters 0 0 1 34 1 3 4 192
The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation 0 0 0 52 2 4 7 366
The role of corporate image and extension similarity in service brand extensions 0 0 0 60 2 3 5 203
The role of self- and group-efficacy in moderated group chat 0 0 0 36 5 6 7 134
The role of value in the delivery process of hospitality services 0 0 0 72 1 1 3 228
With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares 0 0 0 45 5 7 9 239
Total Journal Articles 0 1 8 1,538 38 82 136 5,641

logo

LogEc Home

Top Working Papers
Top Journal Articles
Top Books
Top Chapters
Top Software Items

Top Authors

Top Working Paper series and Journals

About LogEc

Authors with papers registered in the RePEc Author Service.

Register yourself as an author or register more papers in the RePEc Author Service.

Authors with no registered papers

RePEc
LogEc provides access and usage statistics for services based on the RePEc data set.

Örebro UniversityLogEc is hosted by the Örebro University School of Business.

Questions or comments? Please see our explanation of how the statistics are collected or e-mail

Statistics updated 2026-02-12