Access Statistics for Ko C. de Ruyter

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction 0 0 0 71 1 2 5 261
Commitment in auditor-client relationships: antecedents and consequences 0 0 0 99 1 2 8 299
Cooperating for service excellence in multichannel service systems: An empirical assessment 0 0 0 35 0 0 1 134
Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation 0 0 0 11 0 0 0 63
E-tailers versus retailers: Which factors determine consumer preferences 1 2 4 124 1 2 8 356
Knowledge Stocks and Information Flows in New Product Development* 1 1 1 19 1 1 1 75
Merging service quality and service satisfaction. An empirical test of an integrative model 1 3 16 275 6 17 62 1,069
On the complex nature of patient evaluations of general practice service 0 0 0 8 0 0 1 53
Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings 0 0 0 118 0 1 3 315
Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study 0 0 2 318 1 2 6 1,014
Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting 0 0 0 13 0 0 0 76
The Marketing-Finance Interface: A Relational Exchange Perspective 0 0 1 100 1 3 6 298
The effect of humor in electronic service encounters 0 0 2 32 0 1 8 184
The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation 0 0 0 49 0 0 0 354
The role of corporate image and extension similarity in service brand extensions 0 0 0 58 0 0 1 191
The role of self- and group-efficacy in moderated group chat 0 0 0 36 0 0 0 127
The role of value in the delivery process of hospitality services 0 0 2 70 0 1 8 216
With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares 0 2 3 42 0 3 7 217
Total Journal Articles 3 8 31 1,478 12 35 125 5,302

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Statistics updated 2023-06-05