Access Statistics for Ko C. de Ruyter

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction 0 0 1 74 0 0 4 269
Commitment in auditor-client relationships: antecedents and consequences 0 0 0 100 0 2 5 306
Cooperating for service excellence in multichannel service systems: An empirical assessment 0 0 0 35 0 0 0 135
Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation 0 0 1 13 1 5 22 107
E-tailers versus retailers: Which factors determine consumer preferences 0 1 4 129 0 2 9 371
Knowledge Stocks and Information Flows in New Product Development* 0 0 1 20 1 1 6 83
Merging service quality and service satisfaction. An empirical test of an integrative model 1 2 10 299 1 4 27 1,129
On the complex nature of patient evaluations of general practice service 0 0 0 8 1 1 1 54
Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings 0 0 0 119 0 0 2 319
Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study 0 0 0 320 0 0 5 1,023
Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting 0 0 0 13 0 0 2 78
The Marketing-Finance Interface: A Relational Exchange Perspective 0 0 1 103 0 0 3 308
The effect of humor in electronic service encounters 0 0 1 33 0 0 3 188
The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation 0 0 1 52 1 1 3 360
The role of corporate image and extension similarity in service brand extensions 0 0 2 60 0 0 3 198
The role of self- and group-efficacy in moderated group chat 0 0 0 36 0 0 0 127
The role of value in the delivery process of hospitality services 0 0 1 72 0 0 6 225
With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares 0 0 1 45 0 2 7 230
Total Journal Articles 1 3 24 1,531 5 18 108 5,510

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Statistics updated 2025-03-03