Access Statistics for Ko C. de Ruyter

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction 0 0 1 71 0 0 3 246
Commitment in auditor-client relationships: antecedents and consequences 1 2 4 96 2 4 11 280
Cooperating for service excellence in multichannel service systems: An empirical assessment 0 0 0 34 1 2 2 126
Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation 0 0 0 11 0 0 0 60
E-tailers versus retailers: Which factors determine consumer preferences 0 3 14 109 1 5 36 318
Knowledge Stocks and Information Flows in New Product Development* 0 0 0 17 0 1 2 71
Merging service quality and service satisfaction. An empirical test of an integrative model 2 6 19 226 11 32 105 834
On the complex nature of patient evaluations of general practice service 0 0 0 8 0 0 0 48
Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings 0 0 3 117 0 1 4 308
Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study 0 0 1 313 2 6 18 978
Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting 0 0 1 13 0 0 3 72
The Marketing-Finance Interface: A Relational Exchange Perspective 0 0 1 98 0 0 1 284
The effect of humor in electronic service encounters 0 0 2 23 0 4 9 156
The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation 0 0 0 49 0 1 4 352
The role of corporate image and extension similarity in service brand extensions 0 0 0 58 0 1 5 190
The role of self- and group-efficacy in moderated group chat 0 0 1 36 0 4 5 125
The role of value in the delivery process of hospitality services 0 1 1 68 0 3 6 204
With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares 0 1 3 38 0 3 11 203
Total Journal Articles 3 13 51 1,385 17 67 225 4,855


Statistics updated 2021-01-03