Access Statistics for Ko C. de Ruyter

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction 0 0 1 75 1 1 3 272
Commitment in auditor-client relationships: antecedents and consequences 0 0 0 100 0 3 4 310
Cooperating for service excellence in multichannel service systems: An empirical assessment 0 0 1 36 0 1 6 141
Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation 0 0 0 13 0 4 9 116
E-tailers versus retailers: Which factors determine consumer preferences 0 0 0 129 2 6 7 378
Knowledge Stocks and Information Flows in New Product Development* 0 0 0 20 1 8 10 93
Merging service quality and service satisfaction. An empirical test of an integrative model 0 0 2 301 2 8 19 1,148
On the complex nature of patient evaluations of general practice service 0 0 0 8 2 4 10 64
Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings 0 0 0 119 1 6 9 328
Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study 0 0 0 320 0 7 18 1,041
Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting 0 0 0 13 1 2 4 82
The Marketing-Finance Interface: A Relational Exchange Perspective 0 0 2 105 0 2 8 316
The effect of humor in electronic service encounters 0 0 1 34 0 2 4 192
The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation 0 0 0 52 0 4 6 366
The role of corporate image and extension similarity in service brand extensions 0 0 0 60 0 3 5 203
The role of self- and group-efficacy in moderated group chat 0 0 0 36 0 6 7 134
The role of value in the delivery process of hospitality services 0 0 0 72 1 2 4 229
With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares 0 0 0 45 4 10 13 243
Total Journal Articles 0 0 7 1,538 15 79 146 5,656

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Statistics updated 2026-03-04