Access Statistics for Ko C. de Ruyter

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction 0 1 1 75 0 1 2 271
Commitment in auditor-client relationships: antecedents and consequences 0 0 0 100 1 1 3 307
Cooperating for service excellence in multichannel service systems: An empirical assessment 0 0 1 36 1 3 5 140
Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation 0 0 0 13 2 4 10 112
E-tailers versus retailers: Which factors determine consumer preferences 0 0 1 129 0 1 3 372
Knowledge Stocks and Information Flows in New Product Development* 0 0 0 20 0 1 3 85
Merging service quality and service satisfaction. An empirical test of an integrative model 0 1 4 301 1 2 15 1,140
On the complex nature of patient evaluations of general practice service 0 0 0 8 2 6 7 60
Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings 0 0 0 119 2 3 3 322
Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study 0 0 0 320 4 8 11 1,034
Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting 0 0 0 13 0 1 2 80
The Marketing-Finance Interface: A Relational Exchange Perspective 1 2 2 105 3 5 6 314
The effect of humor in electronic service encounters 0 0 1 34 1 1 2 190
The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation 0 0 0 52 0 1 3 362
The role of corporate image and extension similarity in service brand extensions 0 0 0 60 0 2 2 200
The role of self- and group-efficacy in moderated group chat 0 0 0 36 0 1 1 128
The role of value in the delivery process of hospitality services 0 0 0 72 0 2 2 227
With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares 0 0 0 45 1 2 5 233
Total Journal Articles 1 4 10 1,538 18 45 85 5,577

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Statistics updated 2025-12-06