Access Statistics for Ko C. de Ruyter

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction 1 1 1 76 1 1 3 274
Commitment in auditor-client relationships: antecedents and consequences 0 0 0 100 0 1 5 311
Cooperating for service excellence in multichannel service systems: An empirical assessment 0 0 0 36 0 0 7 144
Determinants of a Relational Exchange Orientation in the Marketing‐Manufacturing Interface: an Empirical Investigation 0 0 0 13 0 2 14 122
E-tailers versus retailers: Which factors determine consumer preferences 0 0 0 129 0 1 10 381
Knowledge Stocks and Information Flows in New Product Development* 0 0 0 20 0 0 10 94
Merging service quality and service satisfaction. An empirical test of an integrative model 0 0 1 301 1 2 20 1,158
On the complex nature of patient evaluations of general practice service 0 0 0 8 0 0 11 67
Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings 0 0 0 119 0 0 9 328
Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study 0 0 0 320 3 3 23 1,049
Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting 0 0 0 13 0 0 3 82
The Marketing-Finance Interface: A Relational Exchange Perspective 0 0 3 106 0 0 9 318
The effect of humor in electronic service encounters 0 0 0 34 2 2 5 194
The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation 0 0 0 52 0 2 9 370
The role of corporate image and extension similarity in service brand extensions 0 0 0 60 0 1 8 206
The role of self- and group-efficacy in moderated group chat 0 0 0 36 0 0 9 136
The role of value in the delivery process of hospitality services 0 0 0 72 1 3 6 232
With a little help from my fans - Extending models of pro-social behaviour to explain supporters' intentions to buy soccer club shares 0 1 1 46 1 2 16 247
Total Journal Articles 1 2 6 1,541 9 20 177 5,713

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Statistics updated 2026-10-11