Access Statistics for Omar S. Itani

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors 0 0 0 0 0 0 14 40
Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda 0 0 0 0 0 0 6 8
The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital 0 0 0 1 1 5 8 18
Total Working Papers 0 0 0 1 1 5 28 66

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
AI washing: A conceptual exploration 6 20 30 30 36 101 129 129
Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics 1 1 1 19 1 3 17 103
Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View 0 0 0 3 0 3 20 43
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors 0 0 1 4 1 11 25 67
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales? 1 3 8 48 6 27 96 326
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India 0 0 1 15 1 9 25 114
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter? 0 0 0 13 1 6 18 140
From handshakes to hashtags: Fostering digital human touch in business interactions 0 0 0 0 1 5 5 5
Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate 0 0 0 0 0 0 7 11
How does big data affect organizational financial performance in turbulent markets? The role of customer-linking and selling capabilities 0 0 0 2 1 3 12 19
The paradox of ambidexterity: marketing and service-sales in the spotlight 0 0 0 0 0 3 4 4
When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias 0 0 6 63 3 13 43 271
Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication 0 0 4 5 1 3 20 24
Total Journal Articles 8 24 51 202 52 187 421 1,256

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Statistics updated 2026-07-10