Access Statistics for Omar S. Itani

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors 0 0 0 0 0 1 14 40
Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda 0 0 0 0 0 1 6 8
The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital 0 0 0 1 1 1 5 14
Total Working Papers 0 0 0 1 1 3 25 62


Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
AI washing: A conceptual exploration 6 16 16 16 26 52 54 54
Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics 0 0 1 18 1 7 17 101
Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View 0 0 0 3 2 7 25 42
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors 0 0 2 4 8 10 26 64
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales? 0 0 5 45 12 34 86 311
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India 0 0 1 15 6 10 22 111
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter? 0 0 0 13 4 8 17 138
Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate 0 0 0 0 0 1 7 11
How does big data affect organizational financial performance in turbulent markets? The role of customer-linking and selling capabilities 0 0 0 2 1 1 10 17
When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias 0 1 9 63 7 11 44 265
Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication 0 2 4 5 1 7 19 22
Total Journal Articles 6 19 38 184 68 148 327 1,136


Statistics updated 2026-05-06