Access Statistics for Omar S. Itani

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors 0 0 0 0 0 0 1 26
Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda 0 0 0 0 0 0 1 2
The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital 0 0 0 1 0 1 4 10
Total Working Papers 0 0 0 1 0 1 6 38


Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics 0 1 1 18 1 2 6 86
Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View 0 0 1 3 3 6 14 23
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors 0 1 2 3 0 4 10 42
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales? 0 2 5 40 1 10 24 230
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India 0 0 1 14 0 1 8 89
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter? 0 0 0 13 0 2 10 122
Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate 0 0 0 0 0 0 3 4
How does big data affect organizational financial performance in turbulent markets? The role of customer-linking and selling capabilities 0 1 1 2 0 2 3 7
When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias 2 4 6 57 3 11 26 228
Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication 0 0 1 1 0 1 4 4
Total Journal Articles 2 9 18 151 8 39 108 835


Statistics updated 2025-07-04