Access Statistics for Omar S. Itani
Author contact details at EconPapers.
| Working Paper | File Downloads | Abstract Views | ||||||
|---|---|---|---|---|---|---|---|---|
| Last month | 3 months | 12 months | Total | Last month | 3 months | 12 months | Total | |
| Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors | 0 | 0 | 0 | 0 | 0 | 4 | 4 | 4 |
| Total Working Papers | 0 | 0 | 0 | 0 | 0 | 4 | 4 | 4 |
| Journal Article | File Downloads | Abstract Views | ||||||
|---|---|---|---|---|---|---|---|---|
| Last month | 3 months | 12 months | Total | Last month | 3 months | 12 months | Total | |
| Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics | 1 | 1 | 1 | 7 | 1 | 5 | 18 | 33 |
| Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors | 0 | 0 | 0 | 0 | 1 | 1 | 3 | 3 |
| Building customer relationships while achieving sales performance results: Is listening the holy grail of sales? | 1 | 4 | 16 | 17 | 4 | 19 | 60 | 76 |
| Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India | 0 | 0 | 0 | 8 | 1 | 3 | 16 | 53 |
| Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter? | 0 | 0 | 1 | 1 | 2 | 3 | 14 | 14 |
| When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| Total Journal Articles | 3 | 6 | 19 | 34 | 10 | 32 | 112 | 180 |
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