Access Statistics for Omar S. Itani

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors 0 0 0 0 0 0 14 40
Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda 0 0 0 0 0 0 6 8
The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital 0 0 0 1 2 3 10 20
Total Working Papers 0 0 0 1 2 3 30 68

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
AI washing: A conceptual exploration 7 21 45 45 16 73 166 166
Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics 0 1 1 19 1 4 19 106
Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View 1 1 1 4 1 2 19 45
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors 0 0 1 4 1 2 26 68
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales? 0 1 8 48 12 22 105 342
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India 1 1 1 16 2 4 25 117
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter? 0 0 0 13 0 1 18 140
From handshakes to hashtags: Fostering digital human touch in business interactions 0 0 0 0 2 4 8 8
Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate 0 0 0 0 0 0 6 11
How does big data affect organizational financial performance in turbulent markets? The role of customer-linking and selling capabilities 0 0 0 2 1 2 11 20
The paradox of ambidexterity: marketing and service-sales in the spotlight 1 1 1 1 4 4 8 8
When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias 1 1 5 64 2 7 42 275
Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication 0 0 3 5 1 3 20 26
Total Journal Articles 11 27 66 221 43 128 473 1,332

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Statistics updated 2026-09-10