Access Statistics for Omar S. Itani

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors 0 0 0 0 0 10 14 39
Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda 0 0 0 0 1 5 6 8
The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital 0 0 0 1 0 1 4 13
Total Working Papers 0 0 0 1 1 16 24 60

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
AI washing: A conceptual exploration 2 2 2 2 3 5 5 5
Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics 0 0 1 18 2 7 12 96
Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View 0 0 0 3 3 9 22 38
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors 0 0 2 4 1 10 21 55
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales? 0 1 8 45 11 29 70 288
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India 0 0 1 15 4 8 19 105
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter? 0 0 0 13 2 7 15 132
Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate 0 0 0 0 0 4 6 10
How does big data affect organizational financial performance in turbulent markets? The role of customer-linking and selling capabilities 0 0 1 2 0 5 11 16
When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias 0 2 9 62 1 16 42 255
Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication 2 2 5 5 4 9 19 19
Total Journal Articles 4 7 29 169 31 109 242 1,019

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Statistics updated 2026-03-04