Access Statistics for Omar S. Itani

Author contact details at EconPapers.

Working Paper	File Downloads				Abstract Views
Working Paper	Last month	3 months	12 months	Total	Last month	3 months	12 months	Total
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors	0	0	0	0	3	3	4	29
Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda	0	0	0	0	1	1	2	3
The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital	0	0	0	1	1	2	3	12
Total Working Papers	0	0	0	1	5	6	9	44

Journal Article	File Downloads				Abstract Views
Journal Article	Last month	3 months	12 months	Total	Last month	3 months	12 months	Total
Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics	0	0	1	18	1	2	6	88
Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View	0	0	1	3	0	2	17	28
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors	1	1	2	4	1	1	10	43
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?	2	4	8	44	7	22	43	255
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India	0	1	2	15	2	4	12	94
Exploring the role of extrovert-introvert customersâ€™ personality prototype as a driver of customer engagement: Does relationship duration matter?	0	0	0	13	2	2	7	124
Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate	0	0	0	0	1	1	4	6
How does big data affect organizational financial performance in turbulent markets? The role of customer-linking and selling capabilities	0	0	1	2	1	3	6	11
When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias	0	1	7	59	0	5	23	234
Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication	0	1	2	2	1	4	9	9
Total Journal Articles	3	8	24	160	16	46	137	892

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Statistics updated 2025-11-08