Access Statistics for Omar S. Itani

Author contact details at EconPapers.

Working Paper	File Downloads				Abstract Views
Working Paper	Last month	3 months	12 months	Total	Last month	3 months	12 months	Total
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors	0	0	0	0	0	3	4	29
Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda	0	0	0	0	0	1	2	3
The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital	0	0	0	1	0	2	3	12
Total Working Papers	0	0	0	1	0	6	9	44

Journal Article	File Downloads				Abstract Views
Journal Article	Last month	3 months	12 months	Total	Last month	3 months	12 months	Total
Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics	0	0	1	18	1	2	5	89
Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View	0	0	0	3	1	3	17	29
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors	0	1	2	4	2	3	12	45
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?	0	4	8	44	4	22	43	259
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India	0	0	1	15	3	5	13	97
Exploring the role of extrovert-introvert customersâ€™ personality prototype as a driver of customer engagement: Does relationship duration matter?	0	0	0	13	1	3	8	125
Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate	0	0	0	0	0	1	3	6
How does big data affect organizational financial performance in turbulent markets? The role of customer-linking and selling capabilities	0	0	1	2	0	2	6	11
When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias	1	1	7	60	5	6	26	239
Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication	1	1	3	3	1	4	10	10
Total Journal Articles	2	7	23	162	18	51	143	910

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Statistics updated 2025-12-06