Access Statistics for Omar S. Itani

Author contact details at EconPapers.

Working Paper	File Downloads				Abstract Views
Working Paper	Last month	3 months	12 months	Total	Last month	3 months	12 months	Total
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors	0	0	0	0	0	1	1	26
Preparing for, withstanding, and learning from sales crises: Implications and a future research agenda	0	0	0	0	0	1	1	2
The impact of business-to-business salespeople’s social media use on value co-creation and cross/up-selling: the role of social capital	0	0	0	1	0	0	3	9
Total Working Papers	0	0	0	1	0	2	5	37

Journal Article	File Downloads				Abstract Views
Journal Article	Last month	3 months	12 months	Total	Last month	3 months	12 months	Total
Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics	0	0	0	17	0	0	4	84
Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View	0	0	1	3	0	3	9	17
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors	0	0	1	2	0	5	7	38
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?	2	4	7	40	5	8	28	225
Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India	0	0	1	14	1	3	8	89
Exploring the role of extrovert-introvert customersâ€™ personality prototype as a driver of customer engagement: Does relationship duration matter?	0	0	0	13	1	4	9	121
Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate	0	0	0	0	0	0	3	4
How does big data affect organizational financial performance in turbulent markets? The role of customer-linking and selling capabilities	1	1	2	2	2	2	4	7
When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias	1	1	3	54	4	8	28	221
Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication	0	1	1	1	0	3	3	3
Total Journal Articles	4	7	16	146	13	36	103	809

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Statistics updated 2025-05-12