Access Statistics for Osman M. Karatepe

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
An empirical investigation of psychological capital among flight attendants 0 1 1 19 2 4 12 144
An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior 0 1 2 46 1 15 27 222
Does gender moderate the effects of role stress in frontline service jobs? 0 0 1 44 1 2 7 183
Gender-choice behavior linkages: an investigation in the hospitality industry 0 0 0 1 2 2 6 28
Measuring service quality of travel agents: evidence from Northern Cyprus 0 0 2 15 2 4 11 82
Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender 1 2 8 63 9 25 53 333
The effect of management commitment to service quality on job embeddedness and performance outcomes 0 0 0 26 0 0 6 146
The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry 0 0 3 24 0 4 22 120
The effects of selected antecedents on the service recovery performance of frontline employees 0 0 2 13 0 2 13 55
The effects of two directions of conflict and facilitation on frontline employees’ job outcomes 0 1 1 2 1 2 6 36
The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion 0 0 0 4 6 6 9 46
Total Journal Articles 1 5 20 257 24 66 172 1,395


Statistics updated 2026-05-06