Access Statistics for Osman M. Karatepe

Author contact details at EconPapers.

Journal Article	File Downloads				Abstract Views
Journal Article	Last month	3 months	12 months	Total	Last month	3 months	12 months	Total
An empirical investigation of psychological capital among flight attendants	1	1	2	14	1	1	7	122
An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior	2	2	3	32	3	7	16	161
Does gender moderate the effects of role stress in frontline service jobs?	0	0	0	42	0	0	2	173
Gender-choice behavior linkages: an investigation in the hospitality industry	0	0	0	1	0	0	0	22
Measuring service quality of travel agents: evidence from Northern Cyprus	0	1	1	12	0	2	3	68
Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender	0	0	2	40	5	6	33	205
The effect of management commitment to service quality on job embeddedness and performance outcomes	0	0	0	25	0	0	1	137
The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry	0	0	2	20	0	2	6	88
The effects of selected antecedents on the service recovery performance of frontline employees	0	0	0	8	0	0	1	33
The effects of two directions of conflict and facilitation on frontline employees’ job outcomes	0	0	0	1	0	1	2	30
The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion	0	0	0	4	0	0	1	34
Total Journal Articles	3	4	10	199	9	19	72	1,073

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Statistics updated 2023-05-07