Access Statistics for Osman M. Karatepe

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
An empirical investigation of psychological capital among flight attendants 1 1 1 19 1 4 9 141
An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior 1 2 3 46 10 13 26 217
Does gender moderate the effects of role stress in frontline service jobs? 0 0 1 44 0 4 5 181
Gender-choice behavior linkages: an investigation in the hospitality industry 0 0 0 1 0 3 4 26
Measuring service quality of travel agents: evidence from Northern Cyprus 0 0 2 15 1 4 8 79
Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender 1 3 7 62 8 14 38 316
The effect of management commitment to service quality on job embeddedness and performance outcomes 0 0 0 26 0 5 6 146
The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry 0 0 3 24 3 9 21 119
The effects of selected antecedents on the service recovery performance of frontline employees 0 0 2 13 2 7 14 55
The effects of two directions of conflict and facilitation on frontline employees’ job outcomes 0 0 0 1 0 3 4 34
The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion 0 0 0 4 0 1 3 40
Total Journal Articles 3 6 19 255 25 67 138 1,354

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Statistics updated 2026-03-04