Access Statistics for Osman M. Karatepe

Author contact details at EconPapers.

Journal Article	File Downloads				Abstract Views
Journal Article	Last month	3 months	12 months	Total	Last month	3 months	12 months	Total
An empirical investigation of psychological capital among flight attendants	0	0	0	18	0	4	8	140
An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior	1	1	3	45	2	4	18	207
Does gender moderate the effects of role stress in frontline service jobs?	0	0	1	44	3	4	5	181
Gender-choice behavior linkages: an investigation in the hospitality industry	0	0	0	1	3	3	4	26
Measuring service quality of travel agents: evidence from Northern Cyprus	0	1	2	15	2	4	7	78
Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender	1	4	7	61	4	9	33	308
The effect of management commitment to service quality on job embeddedness and performance outcomes	0	0	0	26	5	6	7	146
The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry	0	0	3	24	6	8	20	116
The effects of selected antecedents on the service recovery performance of frontline employees	0	2	2	13	5	7	12	53
The effects of two directions of conflict and facilitation on frontline employees’ job outcomes	0	0	0	1	2	4	4	34
The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion	0	0	0	4	0	1	3	40
Total Journal Articles	2	8	18	252	32	54	121	1,329

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Statistics updated 2026-02-12