Access Statistics for Osman M. Karatepe

Author contact details at EconPapers.

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
An empirical investigation of psychological capital among flight attendants 0 0 2 8 0 0 15 82
An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior 0 0 1 22 0 3 14 108
Does gender moderate the effects of role stress in frontline service jobs? 0 0 3 42 0 0 11 166
Gender-choice behavior linkages: an investigation in the hospitality industry 0 1 1 1 1 3 5 16
Measuring service quality of travel agents: evidence from Northern Cyprus 0 0 1 11 0 1 5 55
Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender 0 2 7 30 3 8 31 131
The effect of management commitment to service quality on job embeddedness and performance outcomes 0 0 0 25 1 1 9 132
The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry 0 2 3 15 0 4 9 57
The effects of selected antecedents on the service recovery performance of frontline employees 0 0 0 7 0 0 1 24
The effects of two directions of conflict and facilitation on frontline employees’ job outcomes 0 0 0 1 0 0 2 28
The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion 0 0 0 4 0 0 2 30
Total Journal Articles 0 5 18 166 5 20 104 829


Statistics updated 2020-09-04