Access Statistics for Werner Kunz

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Visualization of competitive market structure by means of choice data 0 0 0 75 0 0 10 402
Total Working Papers 0 0 0 75 0 0 10 402


Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Corporate digital responsibility: Dealing with ethical, privacy and fairness challenges of AI 0 0 0 1 0 0 11 25
Cross-cultural differences in uses of online experts 0 0 0 12 0 2 17 73
From virtual travelers to real friends: Relationship-building insights from an online travel community 0 0 0 19 0 0 7 61
Helping Firms Reduce Complexity in Multichannel Online Data: A New Taxonomy-Based Approach for Customer Journeys 0 0 5 160 0 2 47 499
How does perceived firm innovativeness affect the consumer? 0 1 11 91 2 15 61 382
The Robot and I: The Rise of Hybrid ServiceTeams 0 0 0 0 1 1 3 3
Unintended consequences of service robots – Recent progress and future research directions 0 1 6 7 3 14 35 39
Visualization of competitive market structure by means of choice data 0 0 0 4 0 0 6 45
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers 1 9 27 139 14 33 131 552
Total Journal Articles 1 11 49 433 20 67 318 1,679


Chapter File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
Service Robots in the Frontline: How Will Aarion Bank’s Customers Respond? 0 0 3 15 0 1 20 123
Toward a New Service Reality: Human–Robot Collaboration at the Service Frontline 0 0 0 1 0 0 7 18
Total Chapters 0 0 3 16 0 1 27 141


Statistics updated 2026-08-07