Access Statistics for Ton van der Wiele
Author contact details at EconPapers.
| Working Paper |
File Downloads |
Abstract Views |
| Last month |
3 months |
12 months |
Total |
Last month |
3 months |
12 months |
Total |
| A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites |
0 |
0 |
3 |
1,569 |
0 |
2 |
8 |
6,245 |
| A transparent role of information systems within business processes: A case study |
0 |
0 |
0 |
638 |
0 |
0 |
1 |
3,530 |
| Empirical Evidence for the Relation between Customer Satisfaction and Business Performance |
0 |
0 |
0 |
765 |
0 |
0 |
0 |
1,840 |
| Employee Perception on Commitment Oriented Work Systems |
0 |
0 |
2 |
628 |
0 |
1 |
8 |
2,648 |
| Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave |
0 |
0 |
0 |
1,184 |
0 |
0 |
1 |
3,568 |
| High Performance Work Systems |
0 |
0 |
2 |
976 |
0 |
0 |
3 |
3,449 |
| ISO 9000 Series Certification Over Time: what have we learnt? |
0 |
0 |
0 |
336 |
0 |
0 |
1 |
1,001 |
| Mystery Shopping: In-depth measurement of customer satisfaction |
0 |
1 |
2 |
545 |
0 |
1 |
6 |
1,380 |
| Mystery shopping: A tool to develop insight into customer service provision |
0 |
2 |
4 |
298 |
1 |
4 |
12 |
1,015 |
| Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience |
0 |
0 |
0 |
109 |
0 |
0 |
3 |
500 |
| The E-Business Research Network: summary of the results of the Dutch pilot survey |
0 |
0 |
0 |
133 |
0 |
0 |
0 |
638 |
| The Importance Of Customer Satisfaction In Organisational Transformation |
0 |
0 |
1 |
583 |
0 |
0 |
3 |
4,861 |
| Total Working Papers |
0 |
3 |
14 |
7,764 |
1 |
8 |
46 |
30,675 |
|
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