Access Statistics for Ton van der Wiele

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites 0 0 0 1,569 6 7 7 6,256
A transparent role of information systems within business processes: A case study 0 0 0 638 0 0 0 3,531
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance 0 0 1 766 0 0 3 1,844
Employee Perception on Commitment Oriented Work Systems 0 0 0 630 0 0 3 2,662
Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave 0 0 0 1,184 0 1 1 3,572
High Performance Work Systems 0 0 1 977 0 0 3 3,454
ISO 9000 Series Certification Over Time: what have we learnt? 0 0 1 337 0 0 2 1,004
Mystery Shopping: In-depth measurement of customer satisfaction 0 0 0 546 1 1 1 1,386
Mystery shopping: A tool to develop insight into customer service provision 0 0 1 300 1 2 8 1,032
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience 0 0 1 110 0 0 2 506
The E-Business Research Network: summary of the results of the Dutch pilot survey 0 0 0 133 0 0 0 638
The Importance Of Customer Satisfaction In Organisational Transformation 0 0 0 583 0 0 0 4,862
Total Working Papers 0 0 5 7,773 8 11 30 30,747

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Typology of Approaches to ISO Certification and TQM 0 0 1 7 0 1 3 40
A comparison of five modern improvement approaches 0 1 2 8 0 1 3 20
Fad, fashion and fit: An examination of quality circles, business process re-engineering and statistical process control 0 0 0 63 0 0 1 277
Total Journal Articles 0 1 3 78 0 2 7 337

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Statistics updated 2025-10-06