Access Statistics for Ton van der Wiele

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites 0 1 2 1,565 2 7 21 6,228
A transparent role of information systems within business processes: A case study 0 0 0 638 0 2 14 3,525
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance 0 0 0 761 0 3 13 1,830
Employee Perception on Commitment Oriented Work Systems 1 1 4 625 2 6 29 2,614
Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave 0 0 2 1,183 3 7 29 3,539
High Performance Work Systems 0 0 1 974 1 4 19 3,437
ISO 9000 Series Certification Over Time: what have we learnt? 0 0 1 335 0 1 8 995
Mystery Shopping: In-depth measurement of customer satisfaction 1 1 4 542 2 3 19 1,352
Mystery shopping: A tool to develop insight into customer service provision 0 0 1 293 0 3 15 987
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience 0 0 1 108 0 1 6 491
The E-Business Research Network: summary of the results of the Dutch pilot survey 0 0 0 133 1 4 12 634
The Importance Of Customer Satisfaction In Organisational Transformation 0 0 1 582 0 3 8 4,855
Total Working Papers 2 3 17 7,739 11 44 193 30,487


Statistics updated 2021-01-03