Access Statistics for Ton van der Wiele

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites 0 0 0 1,569 2 3 15 6,264
A transparent role of information systems within business processes: A case study 0 0 0 638 3 5 8 3,539
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance 0 0 0 766 2 8 15 1,859
Employee Perception on Commitment Oriented Work Systems 0 0 2 632 6 7 18 2,680
Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave 0 0 1 1,185 1 3 10 3,581
High Performance Work Systems 1 1 2 978 3 5 13 3,465
ISO 9000 Series Certification Over Time: what have we learnt? 0 0 0 337 3 4 7 1,011
Mystery Shopping: In-depth measurement of customer satisfaction 0 0 0 546 5 6 15 1,400
Mystery shopping: A tool to develop insight into customer service provision 1 1 2 302 3 6 19 1,048
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience 0 0 0 110 0 1 7 512
The E-Business Research Network: summary of the results of the Dutch pilot survey 0 0 0 133 2 4 8 646
The Importance Of Customer Satisfaction In Organisational Transformation 0 0 0 583 2 3 5 4,867
Total Working Papers 2 2 7 7,779 32 55 140 30,872

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Typology of Approaches to ISO Certification and TQM 0 0 0 7 3 4 9 48
A comparison of five modern improvement approaches 0 0 1 8 1 2 7 26
Fad, fashion and fit: An examination of quality circles, business process re-engineering and statistical process control 0 0 1 64 2 2 5 282
Total Journal Articles 0 0 2 79 6 8 21 356

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Statistics updated 2026-05-06