Access Statistics for Ton van der Wiele

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites 0 0 0 1,569 1 3 13 6,262
A transparent role of information systems within business processes: A case study 0 0 0 638 2 4 5 3,536
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance 0 0 0 766 4 9 13 1,855
Employee Perception on Commitment Oriented Work Systems 0 1 2 632 1 8 13 2,674
Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave 0 0 1 1,185 0 4 7 3,578
High Performance Work Systems 0 0 1 977 0 5 8 3,460
ISO 9000 Series Certification Over Time: what have we learnt? 0 0 0 337 1 4 4 1,008
Mystery Shopping: In-depth measurement of customer satisfaction 0 0 0 546 1 6 10 1,395
Mystery shopping: A tool to develop insight into customer service provision 0 0 1 301 1 8 14 1,043
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience 0 0 0 110 1 3 7 512
The E-Business Research Network: summary of the results of the Dutch pilot survey 0 0 0 133 1 4 5 643
The Importance Of Customer Satisfaction In Organisational Transformation 0 0 0 583 1 3 3 4,865
Total Working Papers 0 1 5 7,777 14 61 102 30,831

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Typology of Approaches to ISO Certification and TQM 0 0 1 7 0 2 6 44
A comparison of five modern improvement approaches 0 0 1 8 1 5 6 25
Fad, fashion and fit: An examination of quality circles, business process re-engineering and statistical process control 0 1 1 64 0 3 4 280
Total Journal Articles 0 1 3 79 1 10 16 349

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Statistics updated 2026-03-04