Access Statistics for Ton van der Wiele

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites 0 0 0 1,569 0 1 15 6,265
A transparent role of information systems within business processes: A case study 0 0 0 638 0 1 9 3,540
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance 0 0 0 766 1 2 17 1,861
Employee Perception on Commitment Oriented Work Systems 0 0 2 632 0 1 19 2,681
Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave 0 0 1 1,185 0 0 9 3,581
High Performance Work Systems 0 1 2 979 0 4 15 3,469
ISO 9000 Series Certification Over Time: what have we learnt? 0 0 0 337 0 0 7 1,011
Mystery Shopping: In-depth measurement of customer satisfaction 0 0 0 546 0 3 18 1,403
Mystery shopping: A tool to develop insight into customer service provision 0 0 2 302 0 2 20 1,050
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience 0 0 0 110 0 0 6 512
The E-Business Research Network: summary of the results of the Dutch pilot survey 0 0 0 133 0 1 9 647
The Importance Of Customer Satisfaction In Organisational Transformation 0 0 0 583 0 1 6 4,868
Total Working Papers 0 1 7 7,780 1 16 150 30,888

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Typology of Approaches to ISO Certification and TQM 0 1 1 8 0 2 11 50
A comparison of five modern improvement approaches 0 0 1 8 0 2 9 28
Fad, fashion and fit: An examination of quality circles, business process re-engineering and statistical process control 0 0 1 64 0 2 7 284
Total Journal Articles 0 1 3 80 0 6 27 362

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Statistics updated 2026-08-07