Access Statistics for Ton van der Wiele

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites 0 0 3 1,569 0 2 8 6,245
A transparent role of information systems within business processes: A case study 0 0 0 638 0 0 1 3,530
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance 0 0 0 765 0 0 0 1,840
Employee Perception on Commitment Oriented Work Systems 0 0 2 628 0 1 8 2,648
Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave 0 0 0 1,184 0 0 1 3,568
High Performance Work Systems 0 0 2 976 0 0 3 3,449
ISO 9000 Series Certification Over Time: what have we learnt? 0 0 0 336 0 0 1 1,001
Mystery Shopping: In-depth measurement of customer satisfaction 0 1 2 545 0 1 6 1,380
Mystery shopping: A tool to develop insight into customer service provision 0 2 4 298 1 4 12 1,015
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience 0 0 0 109 0 0 3 500
The E-Business Research Network: summary of the results of the Dutch pilot survey 0 0 0 133 0 0 0 638
The Importance Of Customer Satisfaction In Organisational Transformation 0 0 1 583 0 0 3 4,861
Total Working Papers 0 3 14 7,764 1 8 46 30,675


Statistics updated 2023-06-05