Access Statistics for Ton van der Wiele

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites 0 0 0 1,569 1 1 10 6,266
A transparent role of information systems within business processes: A case study 0 0 0 638 1 1 10 3,541
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance 1 1 1 767 1 2 18 1,862
Employee Perception on Commitment Oriented Work Systems 0 0 2 632 0 0 19 2,681
Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave 0 0 1 1,185 1 1 10 3,582
High Performance Work Systems 0 0 2 979 0 1 16 3,470
ISO 9000 Series Certification Over Time: what have we learnt? 0 0 0 337 0 0 7 1,011
Mystery Shopping: In-depth measurement of customer satisfaction 0 0 0 546 1 1 18 1,404
Mystery shopping: A tool to develop insight into customer service provision 0 0 2 302 0 0 18 1,050
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience 0 0 0 110 0 0 6 512
The E-Business Research Network: summary of the results of the Dutch pilot survey 0 0 0 133 1 2 11 649
The Importance Of Customer Satisfaction In Organisational Transformation 0 0 0 583 0 0 6 4,868
Total Working Papers 1 1 8 7,781 6 9 149 30,896

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Typology of Approaches to ISO Certification and TQM 0 0 1 8 1 1 11 51
A comparison of five modern improvement approaches 0 0 0 8 0 0 8 28
Fad, fashion and fit: An examination of quality circles, business process re-engineering and statistical process control 0 0 1 64 0 0 7 284
Total Journal Articles 0 0 2 80 1 1 26 363

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Statistics updated 2026-10-11