Access Statistics for Ton van der Wiele

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites 0 0 0 1,569 0 9 10 6,259
A transparent role of information systems within business processes: A case study 0 0 0 638 1 1 1 3,532
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance 0 0 0 766 0 2 4 1,846
Employee Perception on Commitment Oriented Work Systems 0 1 1 631 1 4 7 2,666
Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave 1 1 1 1,185 1 2 3 3,574
High Performance Work Systems 0 0 1 977 1 1 3 3,455
ISO 9000 Series Certification Over Time: what have we learnt? 0 0 0 337 0 0 1 1,004
Mystery Shopping: In-depth measurement of customer satisfaction 0 0 0 546 2 4 4 1,389
Mystery shopping: A tool to develop insight into customer service provision 0 1 2 301 1 4 8 1,035
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience 0 0 0 110 2 3 4 509
The E-Business Research Network: summary of the results of the Dutch pilot survey 0 0 0 133 0 1 1 639
The Importance Of Customer Satisfaction In Organisational Transformation 0 0 0 583 0 0 0 4,862
Total Working Papers 1 3 5 7,776 9 31 46 30,770

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Typology of Approaches to ISO Certification and TQM 0 0 1 7 1 2 5 42
A comparison of five modern improvement approaches 0 0 2 8 0 0 3 20
Fad, fashion and fit: An examination of quality circles, business process re-engineering and statistical process control 0 0 0 63 0 0 1 277
Total Journal Articles 0 0 3 78 1 2 9 339

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Statistics updated 2025-12-06