Access Statistics for Ton van der Wiele

Author contact details at EconPapers.

Working Paper File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites 0 0 0 1,569 0 0 1 6,249
A transparent role of information systems within business processes: A case study 0 0 0 638 0 0 0 3,531
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance 0 0 1 766 0 1 3 1,844
Employee Perception on Commitment Oriented Work Systems 0 0 1 630 0 0 5 2,662
Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave 0 0 0 1,184 0 0 0 3,571
High Performance Work Systems 1 1 1 977 2 2 4 3,454
ISO 9000 Series Certification Over Time: what have we learnt? 0 0 1 337 0 0 2 1,004
Mystery Shopping: In-depth measurement of customer satisfaction 0 0 0 546 0 0 1 1,385
Mystery shopping: A tool to develop insight into customer service provision 0 0 1 300 0 1 7 1,030
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience 0 0 1 110 0 1 2 506
The E-Business Research Network: summary of the results of the Dutch pilot survey 0 0 0 133 0 0 0 638
The Importance Of Customer Satisfaction In Organisational Transformation 0 0 0 583 0 0 0 4,862
Total Working Papers 1 1 6 7,773 2 5 25 30,736

Journal Article File Downloads Abstract Views
Last month 3 months 12 months Total Last month 3 months 12 months Total
A Typology of Approaches to ISO Certification and TQM 0 1 1 7 0 1 3 39
A comparison of five modern improvement approaches 0 0 2 7 0 0 4 19
Fad, fashion and fit: An examination of quality circles, business process re-engineering and statistical process control 0 0 0 63 0 0 1 277
Total Journal Articles 0 1 3 77 0 1 8 335

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Statistics updated 2025-07-04