Access Statistics for Ton van der Wiele
Author contact details at EconPapers.
Working Paper |
File Downloads |
Abstract Views |
Last month |
3 months |
12 months |
Total |
Last month |
3 months |
12 months |
Total |
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites |
0 |
1 |
2 |
1,565 |
2 |
7 |
21 |
6,228 |
A transparent role of information systems within business processes: A case study |
0 |
0 |
0 |
638 |
0 |
2 |
14 |
3,525 |
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance |
0 |
0 |
0 |
761 |
0 |
3 |
13 |
1,830 |
Employee Perception on Commitment Oriented Work Systems |
1 |
1 |
4 |
625 |
2 |
6 |
29 |
2,614 |
Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave |
0 |
0 |
2 |
1,183 |
3 |
7 |
29 |
3,539 |
High Performance Work Systems |
0 |
0 |
1 |
974 |
1 |
4 |
19 |
3,437 |
ISO 9000 Series Certification Over Time: what have we learnt? |
0 |
0 |
1 |
335 |
0 |
1 |
8 |
995 |
Mystery Shopping: In-depth measurement of customer satisfaction |
1 |
1 |
4 |
542 |
2 |
3 |
19 |
1,352 |
Mystery shopping: A tool to develop insight into customer service provision |
0 |
0 |
1 |
293 |
0 |
3 |
15 |
987 |
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience |
0 |
0 |
1 |
108 |
0 |
1 |
6 |
491 |
The E-Business Research Network: summary of the results of the Dutch pilot survey |
0 |
0 |
0 |
133 |
1 |
4 |
12 |
634 |
The Importance Of Customer Satisfaction In Organisational Transformation |
0 |
0 |
1 |
582 |
0 |
3 |
8 |
4,855 |
Total Working Papers |
2 |
3 |
17 |
7,739 |
11 |
44 |
193 |
30,487 |
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